Last updated: 24/07/2025
Plan4Health is committed to safeguarding the privacy of its customers and website users. This Privacy Notice outlines how we collect, process, protect, and share your personal data, in accordance with the General Data Protection Regulation (GDPR).
Collection of Personal Data
We collect personal data directly from you via registration forms, online applications, telephone calls, and correspondence. This includes information such as:
- Full name
- Date of birth
- Address and contact details
- Direct Debit mandate instructions
For plans that include access to the Internation Dental Emergency Scheme World, we may also collect sensitive medical information from you or your dental practice, subject to your explicit consent where required.
Information from Third Parties
We may obtain personal data from reputable third-party sources and public records, provided it is legally permissible and GDPR-compliant. Where consent is not explicitly provided, we conduct a legitimate interests assessment to ensure lawful use.
Use of Personal Data
Your personal data is used to:
- Administer and manage your dental plan
- Process Direct Debit payments
- Handle requests for assistance under the Scheme (if applicable)
The legal basis for processing your data is the performance of a contract. We are committed to protecting your data in accordance with GDPR and the professional obligations of your dental provider.
We do not use your personal data for marketing purposes.
Use of Cookies
Our website uses cookies to enhance user experience. For further details, please refer to our cookie policy.
Data Sharing
We treat your data with strict confidentiality. However, it may be shared with the following parties where necessary:
- Your dental practice or place of membership
- Third-party service providers (e.g. IT, mailing, telephony) under confidentiality agreements
- Insurers, legal authorities, and fraud prevention agencies
- Successors in the event of a business transfer
International Data Transfers
We do not currently transfer personal data outside the European Economic Area (EEA). Should this change, we will ensure that appropriate safeguards are in place.
Data Retention
Personal data is retained in accordance with the Wesleyan Assurance Society’s retention policy. Generally, we retain data for up to 12 years following the end of our relationship with you, to fulfil contractual, legal, and regulatory obligations. Data is regularly reviewed and securely disposed of when no longer required.
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access – to request details of the personal data we hold
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your data (where legally applicable)
- Right to restrict processing – in specific circumstances
- Right to data portability – to receive and transfer your data in a standard format
- Right to object – to certain types of data processing
- Right to withdraw consent – where processing is based on consent
- Right not to be subject to automated decision-making – not applicable as we do not conduct such processing
To exercise any of these rights, please contact Plan4Health at:
Address: Plan4Health Ltd, Suite 4, Bloc A, Victoria Doc, Caernarfon, Gwynedd, LL55 1TH
Email: [email protected]
Questions or Complaints
If you have any queries or concerns regarding your data, please contact our Plan4Health Team. If you have any complaints please see our Complaints tab on the Plan4Health Website.
Complaints Handling Procedure
At Plan4Health, we are committed to providing the highest standards of service. If you are dissatisfied with any aspect of our service, we welcome the opportunity to resolve your concerns efficiently, fairly, and transparently.
1. Acknowledgement
We will acknowledge receipt of your complaint within five working days, confirming that it has been logged and providing you with a reference number for future correspondence.
2. Investigation
Your complaint will be assigned to an appropriate member of our team for a thorough and impartial investigation. We are committed to handling all complaints with objectivity and care.
3. Response
We aim to provide a full response within ten working days. If the matter requires more time to investigate, we will keep you informed of our progress and provide an updated timeframe for resolution.
4. Outcome and Resolution
Once our investigation is complete, we will contact you to explain the findings and any actions we intend to take to resolve the matter. If you are satisfied with the outcome, the complaint will be formally closed.
Notice Updates
This Privacy Notice is subject to regular review to ensure continued compliance and relevance. While we will notify you of any significant changes, we recommend reviewing the Notice periodically.